FAQ

The following is a list of commonly asked questions. If you have any specific questions that we haven't answered for you here, please contact us. We'll be glad to go over any questions you may have.

What is porcelain enamel?

Porcelain enamel is a mixture of mineral content glass and inorganic pigments fused to a steel substrate at temperatures exceeding 1400 degrees Fahrenheit. This extreme temperature literally melts and fuses the glass to the steel, forming a molecular bond and creating a permanent coating that will never fade, crack or deteriorate.

How long have you been in business?

Eclipse Enamel is a division of KVO Industries Inc. KVO has been in business for over 12 years and the principals have been in the enameling industry for well over 20 years each.

How long will it take to receive my product?

Most orders ship within 15 business days after your order is placed.

I have a rush order, how fast can I get it?

Eclipse can deliver rush orders to you within 5 to 7 days. Please note that rush fees will apply.

How are the memorial portraits attached to the monument?

Memorial portraits are most commonly attached using silicone, epoxy, mortar mix or 3M VHB tape.

What is the best way to get a photo to you?

Our online ordering system allows for digital file upload and is the best (and easiest) way to get your photo to us. If you don't have your image in a digital format and would like to use our upload capabilities please read our digital file preparation guidelines or contact us with any questions about the best way to digitize your photographs. If you prefer to have Eclipse scan your original you can mail it to us and we'll scan it at no additional charge and return your original with the final product.

Is your online ordering system secure?

We've gone over the top with our security. You can review the measures we've taken to secure your data here.

Can I change the background of my picture?

Currently we do not offer stock backgrounds, but if you have an image that you would like incorporated into your memorial portrait send it with your main picture and we'll combine them at no charge.

Do you charge for photo retouching?

No. Eclipse will address any issues our clients may have from simple dust removal to object and people removal. If it's noted on the order form we'll do it.

What is your warranty?

Eclipse offers a lifetime warranty against product failure, including fading, cracking or any deterioration. See the specific warranty information for memorial portraits here, and for porcelain enamel blanks here.

How can I pay for my order?

Our client registration form has a number of options for payment. Simply choose the one that's best for you. If you have a preferred payment method that isn't on our form contact us to discuss the payment method best suited to you.